Clear Cookies and Cache
These instructions are for Internet Explorer only. If you use a different browser please contact the help desk for further assistance.
- Select Tools (via the gear icon) > Safety > Delete browsing history…
NOTE: You can also access this menu by holding CTRL + SHIFT + DELETE
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies. Then press Delete.
- You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
